The East Jordan and Bellaire Family Health Centers are proud to offer Telehealth Program in partnership with Otto Health.
Our mission has always been “Your Health” and Telehealth services will promote continued care when getting to your doctors office is a challenge.
Who:
Telehealth is available to any patient of the Bellaire and East Jordan Family Health Center.
What:
Our Health Center has partnered with OTTO Health to provide a telehealth appointments using your smartphone or computer.
Where:
Telehealth is accessible from the comfort of your home or any private location with access to a smartphone or internet connected computer. There are no apps to install or special equipment to obtain.
When:
Telehealth appointments are scheduled in the same way traditional provider appointments are scheduled. You will receive a date and time.
How:
Using the contact information on file, OTTO will confirm your appointment and provide reminders 24 hours, 30 mins and 5 mins prior to your appointment via text or email. Included in the reminder will be a link that will allow access to your appointment. You can also invite additional family members or caregivers to assist during your appointment.
A benefit to partnering with OTTO Health is ease of use. There are not any new accounts to create or passwords to remember. Simply click on the link in your reminder to be taken to your telehealth appointment. Once you connect via your appointment link, a welcome screen will appear and may ask additional questions regarding your sound/ video quality and test your connection. When ready, your provider will join your session.
Though it may feel a little uncomfortable to be on video during your appointment, it is similar to an in person visit and allows your provider to gather the most amount of information regarding your concern.
Costs:
Most insurance companies are offering telehealth services during the COVID-19 outbreak. Contact your insurance provider regarding telehealth services. If you have questions regarding billing, contact our health center for more information.
The sliding fee discount will apply to telehealth services.
Why:
During this unprecedented time, it is important to take care of yourself. The East Jordan and Bellaire Family Health Center’s are dedicated to your health. We are here for you. Stay Healthy and stay engaged in your health.
Test Your Device
Have you checked your phone, computer or tablet for Virtual Visit compatibility? We highly recommend doing so before your first visit to avoid any technical snags at the time of your visit.
HOW TO JOIN YOUR VIRTUAL VISIT
Patient Guide
Do you have a telehealth appointment coming up with your health care provider soon?
BEFORE YOU JOIN YOUR VISIT:
- Make sure you are in a private, quiet setting with reliable Wi-Fi or cellular service.
- Review theDevices and Connection Guideattached to this guide or atottohealth.com/patient-resources.
- Don’t forget to run a quick test on your device prior to your visit: connect.ottohealth.com/video/test.
JOINING YOUR VISIT:
1. Locate your email or text message from OTTO Health containing your visit link.
a. If you do not see an email from OTTO, check your junk/spam folder.
b. If you still do not see an email, or have not received a text message, reach out to your provider’s office.
2. Click the secure link in the email/text to see your provider.
a. Check out the Test your device” feature prior to joining your visit to make sure you are on a supported device.
3. You will be taken to a welcome page. Click “Get Started.”
4. You may be prompted to complete a few questions that will be shared with your provider.
5. You must agree to the Terms of Use and give your consent to access your visit.
6. You may be required to provide payment before joining your visit. If so, follow the instructions on the screen.
7. Once those requirements have been met, click “Join Visit” and then “Start.” Your provider, or member of your care team, will connect with you as soon as they are ready.
a. You must allow access to your camera and microphone to proceed with the visit. If you need help with this step please visitottohealth.com/techsupport.
b. Click the “Message” icon at the bottom of the screen to send a message to your care team.
8. Once you have finished your visit, click and complete the brief survey. If you have questions regarding your health care needs, payment, or scheduling, please contact your provider’s office directly.
Step 2 & 2a
Step 2
Step 3
Step 5
Step 7
Step 7
VIRTUAL VISIT: Device & Connection Guide
INTERNET & WIFI
• We recommend using a secure and private internet connection (or cellular service on your mobile device). If you are in a corporate office, firewalls often block the video connection. Turn off WiFi
and refresh your page on a cellular device, or try another secure WiFi network on your computer.
AUDIO & VIDEO
• Device must have front-facing camera
• Allow browser access to camera and microphone
• Earphones must have a microphone
• Turn device volume up
